Welcome to Dravontex LLC! These Terms and Conditions (“Terms”) govern your access to and use of the website https://dravontex.com/ (the “Site”), operated by Dravontex LLC, and your purchase of products from us. By accessing or using our Site, you agree to be bound by these Terms. Please read them carefully.

1. General Information & Contact Details

Dravontex LLC is a sole proprietorship engaged in the sale of home appliances, specifically air treatment appliances and air purifiers.

Our Business Information:

2. Privacy Policy

Your privacy is very important to us. Please review our Privacy Policy, available at https://dravontex.com/privacy-policy, which explains how we collect, use, and disclose information about you. By using our Site, you agree to our collection, use, and disclosure of information as described in our Privacy Policy.

3. Product Information and Availability

We strive to ensure that all information on our Site, including product descriptions, pricing, and availability, is accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. Products displayed on the Site are subject to availability.

4. Pricing and Payment

Pricing: All prices are listed in U.S. Dollars ($USD). We reserve the right to change prices at any time without prior notice. The price charged for a product will be the price in effect at the time the order is placed.

Payment Methods: We accept Afterpay and Klarna for all purchases made on our Site. All payments are processed securely through these third-party payment gateways. By using these payment methods, you agree to their respective terms and conditions.

5. Order Acceptance

Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline your order for any reason. If we cancel your order, we will issue a full refund.

6. Shipping Policy

  • Order Processing Time: Orders are typically processed and prepared for shipment within 1-2 business days from the time of purchase. Orders placed on weekends or holidays will be processed on the next business day.
  • Domestic Shipping Only: Dravontex LLC currently ships exclusively to addresses within the United States. We do not offer international shipping services.
  • Shipping Rates & Times: We offer Standard Shipping at no cost to our customers. Standard Shipping typically takes 3-7 business days for delivery after your order has been processed.
  • Free Shipping: All orders placed on our Site qualify for free Standard Shipping.

7. Return and Refund Policy

We want you to be completely satisfied with your purchase from Dravontex LLC. If you are not, you may return eligible items within 30 days of delivery for a refund.

  • Return Window: You have 30 days from the date of delivery to initiate a return.
  • Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase (order number or receipt) is required.
  • Non-Returnable Items: Items that are visibly used, damaged, or not in their original packaging may not be eligible for a refund.
  • How to Initiate a Return: To start a return, please contact our customer service team via email at support@dravontex.com or by phone at +17814616768 during our customer service hours. Please provide your order number and the reason for the return. We will provide you with clear instructions and a prepaid shipping label to send back your item.
  • Return Shipping Costs: Dravontex LLC will cover the cost of return shipping by providing a prepaid return label.
  • Restocking Fee: We do not charge any restocking fees for eligible returns.
  • Refunds: Once your return is received and inspected, we will send you an email notification confirming receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days (the exact timeframe may vary depending on your payment provider).

8. User Accounts

If you create an account on our Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

9. Intellectual Property

All content on the Site, including text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Dravontex LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this Site is the exclusive property of Dravontex LLC and protected by U.S. and international copyright laws.

10. Prohibited Activities

You agree not to use the Site for any unlawful purpose or any purpose prohibited by these Terms. You are prohibited from:

  • Violating any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
  • Infringing upon or violating our intellectual property rights or the intellectual property rights of others.
  • Harassing, abusing, insulting, harming, defaming, slandering, disparaging, intimidating, or discriminating based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
  • Submitting false or misleading information.
  • Uploading or transmitting viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site or of any related website, other websites, or the Internet.
  • Collecting or tracking the personal information of others.
  • Spamming, phishing, pharming, pretexting, spidering, crawling, or scraping.
  • Using the Site for any obscene or immoral purpose.
  • Interfering with or circumventing the security features of the Site or any related website, other websites, or the Internet.

11. Disclaimer of Warranties; Limitation of Liability

The Site and all products and services delivered to you through the Site are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Dravontex LLC, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Dravontex LLC and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

13. Governing Law and Dispute Resolution

These Terms and any separate agreements whereby we provide you products shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, US, without regard to its conflict of law provisions.

Any dispute or claim relating in any way to your use of the Site, or to any products or services sold or distributed by Dravontex LLC through the Site will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Terms and Conditions as a court would.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial.

14. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our Site. It is your responsibility to check our Site periodically for changes. Your continued use of or access to our Site following the posting of any changes to these Terms constitutes acceptance of those changes.

15. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

16. Entire Agreement

These Terms and any policies or operating rules posted by us on this Site or in respect to the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms). Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.