Welcome to Dravontex LLC! We’re committed to delivering your air purifiers efficiently and reliably. This policy outlines our shipping procedures to ensure a clear and smooth experience for all our customers.

1. Shipping Destinations At Dravontex LLC, we currently ship exclusively within the United States. We do not offer international shipping at this time. Our services are tailored to serve our customers residing in the US.

2. Order Processing Time All orders placed on https://dravontex.com/ are processed within 1-2 business days (Monday through Friday, excluding holidays) from the time of purchase. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

3. Shipping Rates & Delivery Estimates We are pleased to offer Free Standard Shipping on all orders, with no minimum purchase required.

  • Standard Shipping:
    • Cost: $0.00
    • Estimated Delivery Time: 3-7 business days (after the 1-2 business day processing time). You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will typically be active within 24 hours of receiving the email.

4. Order Tracking Once your order has been processed and shipped, you will receive an email notification with tracking information. You can use this tracking number to monitor the progress of your delivery directly through the shipping carrier’s website.

5. Shipping Delays While we strive to deliver all orders within the estimated timeframe, please understand that shipping delays can occasionally occur due to unforeseen circumstances beyond our control, such as severe weather conditions, natural disasters, carrier operational issues, or high demand during peak seasons. We appreciate your patience and understanding in such situations. If your order is significantly delayed, we will contact you via email at support@dravontex.com or by phone at +17814616768.

6. Incorrect Address & Undeliverable Packages It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and complete. If a package is returned to us due to an incorrect or undeliverable address provided by the customer, we may request an additional shipping fee to reship the package. If the customer chooses not to have the item reshipped, a refund will be issued for the product cost, minus any original shipping costs incurred by Dravontex LLC (even for free shipping, a cost is incurred), and a potential handling fee.

7. Lost or Damaged Shipments

  • Damaged Items: If you receive your order with visible damage to the packaging, please inspect the contents immediately. If the air purifier itself is damaged, please take clear photos of both the packaging and the damaged item(s) and contact us at support@dravontex.com or +17814616768 within 48 hours of delivery. We will work diligently to resolve the issue promptly, which may involve arranging a return or replacement.
  • Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please first check around your property, with neighbors, and contact the shipping carrier. If you still cannot locate your package, please contact Dravontex LLC at support@dravontex.com or +17814616768. We will assist you in filing a claim with the carrier. Please note that investigations by carriers can take several business days to complete.

8. Contact Us For any questions or concerns regarding your order’s shipping, please do not hesitate to contact us. We are here to help!