Dravontex LLC (“we,” “us,” or “our”) at https://dravontex.com/ is deeply committed to protecting the privacy and security of your personal data. While we are a United States-based business (4909 Brownsboro Rd, Louisville, KY 40222,United States) primarily serving US customers and not shipping internationally, we operate with a strong commitment to data protection principles that align with global best practices, including the spirit of the General Data Protection Regulation (GDPR).

What is GDPR? The GDPR is a comprehensive data protection law in the European Union that sets strict rules for how personal data is collected, stored, and processed. Although primarily an EU regulation, its core principles represent robust standards for individual privacy rights that we strive to uphold for all our customers.

Our Commitment to Your Privacy We are dedicated to transparently collecting and responsibly using your personal data. We ensure that your data is processed lawfully, fairly, and in a transparent manner. We collect data only for specified, explicit, and legitimate purposes and do not further process it in a manner that is incompatible with those purposes. We strive to collect only data that is adequate, relevant, and limited to what is necessary for the purposes for which it is processed.

Information We Collect When you visit https://dravontex.com/, make a purchase of our Home Appliances > Air Treatment Appliances > Air Purifiers, or contact us, we may collect various types of personal data, including:

  • Contact Information: Your name, shipping address, billing address, email address (support@dravontex.com), and phone number (+17814616768).
  • Order Information: Details about the products you purchase.
  • Payment Information: Details necessary for processing payments securely through our accepted payment methods, Afterpay / Klarna. Please note that full credit card numbers are processed by our payment partners and are not stored directly by Dravontex LLC.
  • Website Usage Data: Information about your browsing activity on our WooCommerce platform, collected via cookies and similar technologies, to enhance your shopping experience.

How We Use Your Information (Lawful Basis) We use your personal data for the following purposes, based on specific lawful bases:

  • Fulfilling Your Orders (Contractual Necessity): To process and deliver your purchases of Air Purifiers from Dravontex LLC.
  • Customer Support (Legitimate Interest/Contractual Necessity): To respond to your inquiries, provide assistance, and manage your account during our customer service hours (Monday-Friday 9AM-5PM EST).
  • Payment Processing (Contractual Necessity): To securely process transactions through Afterpay / Klarna.
  • Website Improvement (Legitimate Interest/Consent): To analyze website usage and improve our services and your overall user experience.
  • Compliance (Legal Obligation): To comply with legal obligations, such as tax and accounting requirements applicable in the US.

Your Data Protection Rights While GDPR specifically outlines rights for EU data subjects, Dravontex LLC extends similar principles of privacy and control to all our customers:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete data we hold about you.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data, under certain conditions.
  • Right to Restriction of Processing: You can request that we restrict the processing of your personal data, under certain conditions.
  • Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You can object to our processing of your personal data, under certain conditions. To exercise any of these rights, please contact us at support@dravontex.com or call +17814616768.

Data Security We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes using SSL encryption for our website (https://dravontex.com/) and leveraging the security features of our WooCommerce e-commerce platform.

Data Retention We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Third-Party Processors We utilize trusted third-party service providers to help us operate our business and website, such as WooCommerce for our platform, and Afterpay / Klarna for payment processing. These third parties process your personal data only on our instructions and are bound by contractual obligations to keep your data confidential and secure.

International Data Transfers Dravontex LLC is based in the United States (4909 Brownsboro Rd, Louisville, KY 40222,United States). As we do not ship internationally, your data is primarily processed and stored within the United States, adhering to US data protection standards. While the global nature of the internet means data might traverse international borders, our primary data processing operations are domestic.

Changes to This Statement We may update this GDPR Compliance Statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new statement on this page.

Contact Us If you have any questions or concerns regarding our privacy practices or this GDPR Compliance Statement, please do not hesitate to contact us:

  • Email: support@dravontex.com
  • Phone: +17814616768
  • Address: Dravontex LLC, 4909 Brownsboro Rd, Louisville, KY 40222,United States
  • Service Hours: Monday-Friday, 9AM-5PM EST